Frequently Asked Questions
Does a VPS stay online 24/7? Is there maintenance downtime?
Our services remain online 24 hours a day, uninterrupted. We guarantee 99.99% or greater uptime of hosted services. Pre-scheduled maintenance downtime may be required on rare occasions, no more than once per year.
How does billing work?
Services are paid in advance for a minimum of 1 month (you can also choose a 6-month or 12-month term). Renewing the service after the 1st month is as simple as paying the next payment. We will notify you 15 days before the scheduled end date and provide a link to renew for another period.
Is there a contract? What if I want to cancel?
Service is contract-free and you may cancel at any time. There are no late charges, reactivation fees, or any other hidden fees. Service can be continued month-to-month, or pre-paid for longer period, at your discretion.
Can I use this service as an individual end-user?
Yes, absolutely! We serve individuals and businesses alike. You can deploy a single remote desktop, or a multi-desktop environment as your needs require.
Can services be upgraded or changed?
Upgrade and downgrade utilities are available in the Secure Control Panel. Upgrades are done automatically, and only require a reboot of the VPS instance.
Is there installation required?
No, all services are provided pre-installed, online and ready to use. To get started, simply choose a package above. Select your preferred operating system and server location at checkout. That's it! We will email a setup confirmation to you after the order is complete.
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