Protecting your information and the information of your customers or end-users is extremely important to us. We have a comprehensive information security policy that approaches the safety of customer data from technical, legal, and operational vantage points. The following is an outline of Hostway’s information security policy, but does not represent a binding agreement or guarantee.
We locate our servers in well-known co-location facilities (“data centers”) in the United States and Europe. Each data center provider has a SOC 2® – System and Organization Controls (SOC) Type 2 certification for Service Organizations, and provides a full complement of physical security measures including guarded entry, 24-hour surveillance, and biometric access to equipment areas. In addition, our data center partners use state-of-the-art fire prevention and backup power systems to minimize the possibility of physical or electrical failure as much as possible.
We want to ensure that our servers, network, and platform services are used for hosting legitimate services that are supported by the global Internet and business communities. To meet this goal, we have a dedicated team to oversee the compliance and risk liability of our services. If we see customer accounts or specific services with signs of suspicious activity, we take immediate action. More information can be found in our Terms of Service. If you identify potential misuse of our services or website, please report it to us.
As the medium through which any data breach or service-affecting attack would propagate, the security of our data network is among our highest security concerns. We continuously monitor our network for signs of abuse, including attacks targeted to or originated by customers, brute force attempts, and network scans which are often precursors to malware infections. We take specific actions on hosted services by default to protect network security:
We provide a backup service to help customers back up hosted data. In addition, we take daily backups of our service infrastructure, including customer data as well as core services and configurations. Backups are stored in an off-site location relative to each data center. In the event of a catastrophic failure, we could restore data hosted in an offline data center to another location in a reasonable amount of time.
For more info, see: Cloud Backups
Your personal privacy is of the highest importance to us, and we support your right to complete control over your personal data. We will never share your contact information or other personal data with third parties for marketing purposes, nor for any other purpose, except as stated in Data Subprocessors.
We abide by all US and EU regulations for data collection and transmission. We host customer data in the United States. Where possible, we always:
Full legal information about privacy and personal data security is provided in the following documents:
Updated on May 1, 2018