Knowledge Base

  Articles

Can I earn credit for referring friends and others?
Yes. Our available Affiliate Program pays up to 15% for referred sales, and more with increased...
Can I upgrade or downgrade later?
Yes. Our platform supports easy upgrading and downgrading of systems on-the-go, so you can...
Do I have to renew my VPS subscription?
No. All services are provided without contracts and without obligation to renew.Invoices are...
Does SolVPS offer DDoS protection?
SolVPS currently does not offer advanced DDoS protection. Protection (DDoS mitigation) is...
How can I cancel my service?
Services may be cancelled at any time by submitting a cancelation request in the Client...
How soon are new VPS instances setup?
In most cases, all new VPS orders are deployed within 1 minute, and become available within 2 to...
Is a VM the same as a VPS?
Yes. VM (virtual machine) and VPS (virtual private server) are interchangeable terms.
Is a VPS management panel provided?
Yes. For both Windows VPS and Linux VPS instances, we provide access to a VPS management...
New VPS is in "Pending" Status / Not Yet Deployed
A new VPS in Pending status means that the server has not yet been deployed.New VPS instances are...
What are bandwidth and port speed?
Bandwidth refers to data transfer. Each time a server transmits data or receives data from...
What is RAM (Memory)? What is it used for?
RAM, or Random Access Memory, is a core component of computer systems that is used to store...
What is SSD storage and RAID10?
Although the details of solid-state storage and RAID technology are much more in-depth, this...
What is the VPS network speed and how much bandwidth/data transfer is included?
All servers include a 1Gbit (1000Mbps) network uplink. Each VPS package includes a set amount of...
What kind of virtualization does SolVPS use?
SolVPS utilizes Xen virtualization for both Linux VPS and Windows VPS instances. We use a...
What payment methods does SolVPS accept?
We accept PayPal, and Credit/Debit Cards including VISA, MasterCard, Discover, American Express,...
Where is SolVPS registered?
SolVPS® is a subsidiary of Maya Virtual, Inc. a corporation in the State of Delaware,...
How does SolVPS protect the privacy of its customers?
We have specifically formulated our Privacy Policy, Terms of Service, and related internal...